Académie Laurent Ciman / Case study
Built around their reality.
From registration to the pitch, one platform for Académie Laurent Ciman.
Less manual booking work. A portal to manage members, collect payments and coordinate training sessions for Académie Laurent Ciman.
- 20 hrs
- Saved every week on administration
- +35%
- Increase in booking rate
- 5
- Tools centralized in one portal
- 24/7
- Self-service booking for members
01The context
The starting point
Every booking went through Diana: emails, calls, transfers and sessions entered into a paper calendar. She also counted remaining sessions, sent reminders and tracked renewals. This created a heavy workload, with a risk of missed follow-ups and conflicts in Laurent’s busy schedule.
02Our approach
The solution
A portal lets players and parents pay and book sessions independently. Diana can see payments, packages and availability in one place. Session, renewal and waiver reminders are automated. The academy’s calendar is synchronized with Laurent’s professional commitments to prevent scheduling conflicts.
Inside the solution
- Registration and Stripe payments
- Bookings and session credits
- Member and admin portals
03The benefits
What changes
A simpler, more flexible experience for families, who can book without waiting for a reply. Diana gets several hours back each week while maintaining a clear view of operations. She can put that time into marketing and attracting new players to grow the academy with Laurent.
